FAQ – Frequently Asked Questions
Does moissanite look like a diamond?
Yes. Moissanite is strikingly similar to a diamond and, for most people, is visually indistinguishable without specialized jewelry equipment. It also boasts even greater brilliance and a more intense play of light, making it incredibly striking in any setting.
Do earrings cause allergies?
Our jewelry is made from skin-safe materials and suitable for sensitive individuals. We use high-quality precious metals that are hypoallergenic and nickel-free, minimizing the risk of allergic reactions.
How fast do you ship?
Orders are shipped within 24–48 hours on business days from the moment payment is received.
Once your parcel has been shipped, you will receive a message with a tracking number so you can keep track of where your parcel is.
What does a refund look like?
You have 30 days from the date you receive your order to return it.
To do it:
1. Contact us by email.
2. Protect the product properly and send it back to the indicated address.
3. Once we receive and verify your shipment, we will refund you using the same payment method.
The product should not show any signs of use.
Is there a quality certificate?
Yes. Every moissanite piece comes with a certificate of authenticity and quality , confirming the stone's characteristics and authenticity. This guarantees that you're receiving a product that meets the highest jewelry standards.
If you have any additional questions, please contact us. We'd be happy to help you choose the perfect piece of jewelry.